Refund Policy –  Vyrali SMM

1. Introduction

Thank you for choosing Vyrali SMM, your trusted partner in growing your social media presence. We are committed to delivering high-quality services, including followers, likes, views, and other engagement tools. This refund policy outlines the terms under which refunds may be granted or disputes resolved.

2. Nature of Our Services

All of our products are digital and are either delivered instantly or begin processing automatically once payment is confirmed. Due to the nature of these services, not all orders are eligible for a refund. Please read the following conditions carefully.

3. Refund Eligibility

Refund requests will be considered only in the following cases:

• The order has not started within 72 hours after payment.

• The service was not delivered as described (e.g., you received less than 80% of the promised amount).

• A duplicate payment was made for the same service.

• The service was delivered to the wrong account due to a technical issue on our end.

4. Non-Refundable Cases

Refunds will not be issued in the following situations:

• The service was successfully delivered in full.

• You provided incorrect information (e.g., wrong username or link).

• You changed your mind after placing the order.

• Your account was removed, restricted, or blocked by the social platform during or after service delivery.

• The drop or fluctuation in results is caused by the platform's own algorithm or purges (e.g., follower cleanups by Instagram, YouTube, etc.).

5. How to Request a Refund

If you believe your case qualifies for a refund, please follow these steps:

1. Contact us at support@vyrali.com within 7 days of your purchase.

2. Provide your order number, the service you purchased, a link to the affected account, and a detailed explanation of the issue.

3. Our team will review your request and respond within 3 business days.

4. If approved, your refund will be issued to the original payment method.

6. Alternative Compensation

In some cases, instead of a monetary refund, we may offer:

• A redelivery of the service.

• Credit on the platform for future purchases.

This option will be used if we believe the issue can be resolved and the customer agrees.

7. Changes to This Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be posted on our website and will take effect immediately.

8. Contact Us

If you have any questions or concerns about this refund policy, please contact us:

• Email: support@vyali.com

• Website: vyrali.com